Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
8.3
Location
8.0
Service
8.3
Dining
7.7
Guest reviews
7.6/10
based on 3 reviews
8.1
8.1/10 based on 1997 reviews
Ernest
United Kingdom,
October
2023
8.6/10
I had a fantastic stay at the hotel. The rooms were clean and comfy, and the staff was incredibly friendly and helpful. The only slight letdown was the limited dining options, but the facilities and location more than made up for it.
Rooms
9.0
The rooms were clean, comfortable, and had excellent views. They were equipped with great amenities and facilities.
Service
9.0
The staff demonstrated service with a smile and could not have been more helpful. They made me feel welcome and valued as a guest.
Location
8.0
The hotel is conveniently located near the town center, and the view of the commercial harbor was impressive. It's also close to dining options like the great little Indian restaurant.
Dining
8.0
The dining experience was excellent, especially with the inclusion of smoked meat options.
Facilities
9.0
The hotel facilities were top-notch, providing everything I needed for a comfortable stay.
Tony
United Kingdom,
August
2023
8.0/10
The hotel is conveniently located in the town center, close to fabulous restaurants. The rooms are well-kept, with modern furnishings and amenities, offering great value for the price. However, the lack of nearby cafes and noise from the commercial harbor were minor drawbacks.
Rooms
8.0
The rooms were well-kept with modern furnishings and a large television. The inclusion of a kitchen with a dishwasher was a convenient feature.
Service
9.0
I was pleasantly surprised by the service at the reception. The young receptionist demonstrated exemplary customer service with a smile, making my stay more enjoyable.
Location
7.0
The hotel is centrally located within walking distance of the town center, making it convenient to access various amenities. However, the limited open cafes and commercial harbor nearby slightly affected the peacefulness of the location.
Dining
8.0
The dining experience was delightful, with a homely touch in the form of a included homemade soup offering. It was a pleasant surprise during my stay.
Facilities
8.0
The hotel offers adequate facilities for a comfortable stay, providing all necessary amenities to ensure a pleasant experience.
Henry
United Kingdom,
May
2023
7.8/10
The hotel is conveniently located in the heart of Townsville town centre, making it comfortable for travelers who want to be close to everything. The rooms are well-maintained, clean, and come with plenty of amenities. The young receptionist was very helpful and demonstrated great customer service with a smile; however, it seemed not all staff cared about clients' needs. The dining experience included risotto, which was a nice touch, and the facilities were sufficient. The pricing offered good value for money.
Rooms
8.0
The rooms were in good condition and had great views.
Service
7.0
The young receptionist was very helpful and demonstrated Service with a Smile, but some staff members seemed not to care about their clients.
Location
9.0
The hotel is in close proximity to Palmer St eateries and the Townsville town centre.
Dining
7.0
The dining experience included risotto.
Facilities
8.0
The hotel had sufficient facilities for a comfortable stay.